Speak up!

I was talking with a client yesterday who was having some difficulty with her cat. Without divulging too much information, she was frustrated that her cat wasn't responding to the medical treatments prescribed by her veterinarian. After reviewing the case and speaking with her, I quickly concluded that she was reluctant to communicate her concerns to her veterinarian.

Communication is important to any relationship. Without clear, truthful communication, expectations cannot be met. Good communication involves speaking up for what you need, discussing concerns, getting questions answered, and providing feedback. Good communication also involves listening. Without listening to the other person's advice, point of view, or comments, you cannot understand what their needs are.

The point I am trying to make is that it is important for our clients to tell us what they need... even if they are telling us something that is not good. Our pets may be perfect but as humans, we are not. We can't change or fix what we don't know is broken. So when you think we are not listening to you or we have done something less than perfect, please, tell us. Give us the opportunity to make a change, to fix things, or to meet your needs. We want to hear from you. If you have a question about your medical care, your bill, your interaction with a staff member, or even a compliment, please, speak up. We want to be your partner in pet care!